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Returns & Exchanges
We want you to be completely happy with your order. If you are unsatisfied for any reason, please return your purchase within 14 days of receipt of goods for a credit or a refund by credit card.
On the front of your packing slip (enclosed with your purchase), note the reason for return. Enclose your packing slip with the item and ship, prepaid and insured, to:
Shine New York
1w 37th street, ground floor
New York, NY 10001
Price adjustments
Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items.
We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.
- If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
- If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
Order cancellation
You may cancel any Shine New York order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.
REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.
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